Privacy Policy

WHO WE ARE

We operate this website www.manuellefoods.co.uk and we are a registered food business. Our food hygiene rating can also be found on the Food Standards Agency’s website. https://ratings.food.gov.uk/

We are committed to protecting your data and respecting your privacy rights. Our privacy policy applies whether you are utilising your mobile device or your desktop PC.

1. WHAT PERSONAL DATA DO WE COLLECT?

your name;
your contact details:
full postal address with postcode including billing and delivery addresses,
telephone numbers (including mobile numbers) and e-mail address;
purchases and orders made by you on Manuelle Foods;
your on-line browsing activities on Manuelle Foods;
your password(s);
your communication and marketing preferences;
your feedback/testimonials and survey responses;
your correspondence and communications with Manuelle Foods;
your location; and
other publicly available personal data, including any which you have shared via a public social media platform (such as on Instagram, a Twitter feed, TikTok or public Facebook page).

Our website is not intended for anyone under the age of 18 and we do not knowingly collect data relating to anyone under the age of 18.

This list is not exhaustive and, in specific instances, we may need to collect additional data for the purposes set out in this Privacy Policy. Some of the above personal data is collected directly, for example when you set up an on-line account on our websites, or send an email to our customer services team. Other personal data is collected indirectly, for example browsing or shopping activity. We may also collect personal data from third parties who have your consent to pass your details to us, or from publicly available sources.

2. HOW DO WE USE YOUR PERSONAL DATA?

to provide products/food items and services to you;
to verify your identity;
for crime and fraud prevention, detection and related purposes;
with your agreement, to contact you electronically about any offers and products/food items and services which we think may interest you;
for market research purposes – to better understand your needs;
to manage any registered account(s) that you hold with us;
to enable Manuelle Foods to manage customer service interactions with you; and
where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute).

3. HOW DO WE PROTECT YOUR DATA?

our site runs on Secure Sockets Layer (SSL) ensuring that all data is safely transmitted and encrypted;
internal policies setting out our data security approach as well as training for our team at Manuelle Foods.

4. HOW YOU CAN HELP US PROTECT YOUR DATA?

We (Manuelle Foods) will never ask you to confirm any bank account or credit card details via email. If you receive an email claiming to be from Manuelle Foods asking you to do so, please do not respond; kindly delete it immediately. Don’t Fall Prey to Click Bait or Phishing Scams.

If you are using a computing device in a public location, we recommend that you always log out and close the website browser when you complete an online session.

We also recommend that you take the following security measures to enhance your online safety:

keep your account passwords private. Remember, anybody who knows your password may access your account.
when creating a password, use a minimum of 8 characters. A combination of letters and numbers is best. Do not use dictionary words, your name, email address, or other personal data that can be easily obtained. We also recommend that you frequently change your password.
use Unique Passwords for various online accounts.
consider getting and using VPN (Virtual Private Network)
your internet browser ( for example Microsoft Edge, Firefox, Chrome or Safari) will have built-in tools to help protect your personal information. Take some time to learn about and apply the security and privacy settings in your browser.

5. YOUR RIGHTS

You are within your rights:

to ask for a copy of personal data that we hold about you (the right of access);
to request that we delete (in certain circumstances) personal data held on you; where we no longer have any legal reason to retain it (the right of erasure or to be forgotten);
to ask us to update and correct any out-of-date or incorrect personal data that we hold about you (the right of rectification);
to opt out of any marketing communications that we may send you and to object to us using / holding your personal data if we have no legitimate reasons to do so (the right to object);
to ask us to ‘restrict processing of data’ (in certain circumstances); which means that we would need to secure and retain the data for your benefit but not otherwise use it (the right to restrict processing); and
to ask us to supply you (in certain circumstances) with some of the personal data we hold about you in a structured machine-readable format and/or to provide a copy of the data in such a format to another organisation (the right to data portability).

If you wish to exercise any of the above rights, please contact us using the details on our contact us page.