If you are unhappy with your order for a legitimate reason such as: the order was missing items, the order was damaged, the order did not arrive, we will offer an appropriate refund as long as it can be shown that the order you were charged for was not provided as it should have been.

Please note that we do not issue refunds for orders damaged due to a missed delivery, due to a missed collection where the customer has not turned up on the day / time of collection, or where we have not been advised by you to change the delivery or collection date or time, at least 48 hours before the scheduled delivery or collection date confirmed when you placed the order. Please inform us of any missing or damaged items within 48 hours of delivery.

We will also not offer a refund if you change your mind after your order has been confirmed and processed.

Please see our full Terms & Conditions here: https://manuellefoods.co.uk/terms-conditions/