This website https://www.manuellefoods.co.uk/ is operated by Manuelle Foods.
This page on this website tells you the terms and conditions on which we will supply to you the Products/Food items listed on our website.
Please read these terms and conditions carefully before ordering any Products/Food items from our website. You should understand that by ordering any of our Products/Food items, you agree to be bound by these terms and conditions.
Throughout the website, the terms “we”, “us” and “our” refer to Manuelle Foods or www.manuellefoods.co.uk
Manuelle Foods offers this website, including all information and services available from this website to you, the user, conditioned upon your acceptance of all terms, conditions, policies and other notices stated here.
Any new features, food items, etc. which are added to this website shall also be subject to the terms and conditions. We reserve the right to update, change or replace any part of these terms and conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued access to our website following the posting of any changes constitutes acceptance of those changes.
You can review the most current version of the terms and conditions at any time on this page.
All contents of this website, our brand, images, texts and every element of this website are subject to copyright and may not be copied even partially without the express written permission of Manuelle Foods.
1.1 We operate this website www.manuellefoods.co.uk and we are a registered food business. Our food hygiene rating can also be found on the Food Standards Agency’s website. https://ratings.food.gov.uk/
2.1 Our website is only intended for use by people residing in the United Kingdom of Great Britain and Northern Ireland. Unfortunately, we are unable to accept orders from individuals outside the above countries EXCEPT the individuals are ordering for people in the United Kingdom of Great Britain and Northern Ireland.
By placing an order through our website, you warrant that:
3.1 you are legally capable of entering into binding contracts; and you are at least 18 years old;
3.2 you are resident in the United Kingdom of Great Britain and Northern Ireland (OR ordering for people in the United Kingdom of Great Britain and Northern Ireland); and
4.1 After placing an order on our website, you will receive an e-mail from us acknowledging that we have received your order (if you have entered a valid e-mail address). Please note that this does not mean that your order has been accepted.
All orders are subject to acceptance by us, and we will confirm such acceptance to you.
4.2 The Contract will relate only to those Products/Food items whose dispatch we have confirmed. We will not be obliged to supply any other Products/Food items which may have been part of your order until the dispatch of such Products/Food items has been confirmed.
5.1 You may deactivate a contract at any time, however you must do so at least 72 hours before your delivery, to deactivate you must email us at manuellefoods@gmail.com by 5pm three days before your order is due to be delivered, or by calling/texting/WhatsApp us on 07405762261 within working hours. You will then receive a written confirmation of your order cancellation from us.
Please note that your order is not deactivated until you receive a written confirmation via email from us.
6.1 We will aim to fulfil your order by the delivery date that has been communicated to you. In some cases, we may be unable to deliver by the delivery date, for instance, due to unexpected delays from our courier service. In these instances, we will aim to inform you of such delays prior to the delivery date, but where this is not possible, we will notify you of the delay on the day of delivery.
6.2 Our food boxes are dispatched via 24-hour courier and should usually arrive the day after it was collected from us. In some cases, your food boxes may be delayed due to unforeseen circumstances. As our insulation has been tested to keep the food inside safe for up to 48 hours, you agree to accept delivery where a delay has occurred, provided it is within the 48-hour period.
7.1 The Products/Food items will be at your risk from the time of delivery or where we have attempted to deliver your food box. We will not be held liable if you miss your delivery, so please put alternative arrangements in place if you will not be available during the allocated delivery slot.
7.2 Ownership of the Products/Food items will only pass to you when we receive full payment of all amount due in respect of the Products/Food items, including delivery charges.
8.1 The price of the Products/Food items and our delivery charges will be as quoted on our website from time to time, except in cases of obvious error.
8.2 Product prices may include VAT where applicable.
8.3 Product prices and delivery charges are subject to change at any time, but changes will not affect orders in respect of which we have already confirmed.
8.4 Payment for all Products/Food items and Services must be by credit, debit card, bank transfer or by PayPal.
9.1 If you are unhappy with your order for a legitimate reason such as: the order was missing items, the order was damaged, the order did not arrive, we will offer an appropriate refund as long as it can be shown that the order you were charged for was not provided as it should have been.
Please note that we do not issue refunds for orders damaged due to a missed delivery, due to a missed collection where the customer has not turned up on the day / time of collection, or where we have not been advised by you to change the delivery or collection date or time, at least 48 hours before the scheduled delivery or collection date confirmed when you placed the order. Please inform us of any missing or damaged items within 48 hours of delivery.
We will also not offer a refund if you change your mind after your order has been confirmed and processed.
10.1 We warrant to you that any Product purchased from us through our website will, on delivery, conform with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which Products/Food items of that kind are commonly supplied.
11.1 Subject to clause 11.2 below, if we fail to comply with these terms and conditions, we shall only be liable to you for the purchase price of the Products/Food items.
11.2 Nothing in this agreement excludes or limits our liability for:
11.2.1 Death or personal injury caused by our negligence;
11.2.2 Fraud or fraudulent misrepresentation;
11.2.3 Any breach of the obligations implied by section 12 of the Sale of Goods Act 1979;
11.2.4 Defective Products/Food items under the Consumer Protection Act 1987; or
11.2.5 Any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.
Applicable laws require that some of the communications or information we send to you should be in writing. When using our website, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
All notices given by you to us must be given to Manuelle Foods at manuellefoods@gmail.com
We may give notice to you via the contact details you provide to us when placing an order, or in any of the ways specified in clause 12 above.
14.1 The contract between us and you is binding on us and you and on our respective successors and assignees.
14.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
14.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
15.1 We are the owner or the licensee of all intellectual property rights in our website, whether registered or unregistered, and in the material published on it. These works are protected by copyright laws and all such rights are reserved.
15.2 You may print off one copy, and may download extracts, of any pages from our website for your personal reference. You must not use any part of our copyright materials for commercial purposes without first obtaining a licence to do so from Manuelle Foods and our licensors.
15.3 If you post comments on the Products/Food items or Services to any website, blog or social media network (Commentary) you must ensure that such Commentary represents your fairly-held opinions. By subscribing to the Services you irrevocably authorize us to quote from your Commentary on our website and in any advertising or social media outlets which we may create or contribute to.
16.1 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.
16.2 A waiver by us of any default will not constitute a waiver of any subsequent default.
16.3 No waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you as state above.
17.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).
17.2 A Force Majeure Event includes any activity, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
17.2.1 Fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or other natural disaster;
17.2.2 The acts, decrees, legislation, regulations or restrictions of any government.
17.2.3 Strikes, lock-outs, lock-downs or other industrial action;
17.2.4 Impossibility of the use of shipping, aircraft, railways, motor transport or other means of public or private transport;
17.2.5 Impossibility of the use of public or private telecommunications networks; and
17.2.6 Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
17.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event (above) continues, and we will have an extension of time for performance for the duration of that period.
If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be unlawful, invalid or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
19.1 These terms and conditions and any document referred to in them constitute the whole agreement between us and replace all previous discussions, correspondence, previous arrangement, understanding or agreement between us relating to the subject matter of any Contract.
19.2 We both acknowledge that, in entering into a Contract, neither of us relies on any representation or warranty that is not set out in these terms and conditions or the documents referred to in them.
19.3 We both agree that our only liability in respect of those representations and warranties that are set out in this agreement will be for breach of contract.
19.4 Nothing in this clause limits or excludes any liability for fraud
20.1 We have the right to amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in payment methods, changes in relevant laws and regulatory requirements, changes in technology and changes in our system’s capabilities.
20.2 You will be subject to the policies and terms and conditions in force at the time that you order Products/Food items from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority; if this is the case, it will apply to any orders you have previously placed, or if we notify you of the change to those policies or these terms and conditions before we confirm your order. If this is the case, we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within 3 days of receipt by you of the Products/Food items.
Contracts for the purchase of Products/Food items through our website and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law (the law legal system of England and Wales).
Dispute(s) or claim(s) arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales.
